According to the email sent to unfortunate pre-orderers who have had their Ghost of Tsushima Collector’s Edition canceled, there was a system issue at the heart of the problem. In other words, the Best Buy website showed that copies of the Collector’s Edition were available when they weren’t, so, Best Buy doesn’t have enough copies of the Collector’s Edition to meet orders. Due to the limited nature of the Collector’s Edition, it’s impossible to get more copies, and Best Buy simply has to cancel the orders.

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Since the cancellation of a Collector’s Edition is such a disappointing experience for pre-orderers, Best Buy is doing something special for those out of luck. Best Buy will be sending a launch edition copy of Ghost of Tsushima to these pre-orderers entirely free of charge. It doesn’t make up for missing out on the Collector’s Edition’s limited edition content, but pre-orderers will still get the game and they’ll save a bit of cash, too.

To repeat, this message is going out via email, so those who have had their orders canceled likely already know about it. There isn’t exactly much time left before launch to send out more emails if Best Buy needs to cancel any more copies.

The cancellations were initially presumed to be primarily affecting orders for the Ghost of Tsushima Collector’s Edition made in just the past week. However, at least one pre-orderer says that their order placed the day the Collector’s Edition was announced has been canceled. Some orders placed as recently as this past week with in-store pickup are said to have not been canceled, so it isn’t clear exactly what the problem is. The Collector’s Edition has been sold out but briefly reappeared on Best Buy this past week before going out of stock again.

The Ghost of Tsushima Collector’s Edition is a special collection, even among Collector’s Editions. It comes with an art book, a Steelbook, a cloth map, and some digital content, of course, but it also comes with a full-size Sakai Mask, a replica of the mask that Ghost of Tsushima’s protagonist wears throughout the game. The mask is unique and fun, in addition to being a cool collectible. The package retails for $169.99, making it a pricey acquisition if a box can even be found.

Ghost of Tsushima releases July 17 on PS4.

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